Delivery and Returns

We offer FREE postage for all UK orders.

Orders destined for a UK address will be sent via Royal Mail or a courier service.

 

For international orders postage is calculated at checkout.

International orders will be sent via Royal Mail International standard, We can advise on delivery times but we are unable to guarantee as occasionally overseas items get held up in customs. 


When will I receive my order?

 

Our website states approximate dispatch times we do everything within our control to dispatch within these time periods.

The following is a guide if you need your order for a specific date please leave a note with the order or drop us an email at hello@houseofhooray.com and we will accommodate if possible.

 

Unframed prints and cards dispatched in 1-2 working days

Framed prints - dispatched in 5 working days

Bunting - dispatched in 7 working days

Banners and flags - dispatched in 10 working days

 

Need a Rush order? Generally we do not do rush orders but feel free to email us to discuss your needs and if we can meet your deadline we will.

 

Orders will be dispatched to the address you supply at checkout.  If you are not home when the order arrives and it will not fit through your letter box you will need to arrange collection or redelivery with Royal mail or the courier via the instructions on their calling card.

In the event that an order is returned to us by the courier additional delivery charges will be incurred to redeliver the order.

 

RETURNS/REFUNDS

 

We are confident that you will love your order but if for any reason you’d like to return it please email hello@houseofhooray.com

Please note that personalised items are non returnable under the Consumer Contracts Regulations.

 

Returns

You have 14 days from the day you receive your order to inform us via email hello@houseofhooray.com that you wish to return your order. If you contact us after this time we will not offer you an exchange or a refund.

 

Any product(s) returned to us must be returned to us in the same condition that the product was received in including outer packaging. Return postage is at the buyers expense, returned items must be received within 14 days of you informing us that you wish to return the item. Refunds will be issued within 3 working days of us receiving the goods in a resalable condition.

 

We recommend that you get proof of postage when posting your return to protect yourself as we will not issue refunds if the item(s) you return to us are lost in the post unless you have proof it was sent back to us. If you are returning an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

In the unlikely event that a faulty item has been dispatched please contact us as soon as possible (must within 14 days from the day of receiving the order) via email hello@houseofhooray.com. Please include photographic evidence of the faulty product with your correspondence if we deem the item to be faulty we will arrange for the item to be returned and send a replacement item.

 

We aim to have all orders arrive in the same condition that we dispatch them and invest in quality packaging materials to ensure this. However occasionally things happen that are beyond our control once we have dispatched the order. If you receive an order that you believe to be damaged in transit please contact us as soon as possible (must within 14 days from the day of receiving the order) in writing via email hello@houseofhooray.com. Please include photographic evidence of the damaged product and any damaged packaging with your correspondence if we deem the item to be damaged in transit we will arrange for the item to be returned and send a replacement item within 3 working days of receiving the returned faulty product.

 

If you wish to return an order for any or the reasons stated above contact us in writing via email hello@houseofhooray.com including the following information.

 

-Order Number

 

-Your Name and contact details

 

-The Product(s) you wish to return

 

-Your reasons for returning

 

-Any Photographic evidence (faulty/damaged items)

 

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.

To return your product, you should mail your product to: HOUSE OF HOORAY, 9A BANK LANE, HOLMFIRTH, HD9 1XS